|
NLP
Sales Excellence Module details
Rapport
is the quality of relationship that results in mutual trust and
responsiveness.
You gain rapport by understanding and respecting the way aonther person
sees the world.It is like speaking
their language.Rapport is essential for good
communication.It is possible to build rapport at many levels, but all
involve paying attention to and respecting the other
person.Rapport can be built instantly and rapport over time evolves
into trust.
Desired
outcome
To
be able to establish rapport with any person, at any moment in time
These
are the preferred way that a person likes to process information. These
are based on the main senses used by people (visual, auditory
and kinaesthetic). The system we use most is called our primary
representation system and is determined through the verbal language and
body languag that a person uses. By understanding and communicating to
people in their preferred representational system you can dramatically
increase your influence and impact when cmmunicating with them.
Predicates are the main indicator of peoples represesntational systems.
Desired
outcome
You
will learn to vary your communication so that when you present to
individuals (or groups) everyone can get to grips with your message and
get a sense you are on the same wavelength.
.
NLP Questioning techniques
Questions
are powerful.They can challenge assumptions, build rapport,direct
attention,get information, clarify meaning and add
choices.To find out exactly what your potential client wants (not
necessarily what seems obvious but what they really
want) it helps to use insightful questioning techniques.
Desired outcome
You will
learn a few of the most prevalent NLP questioning
techniques to really gain insightful answers from clients
NLP
techniques can be used in the planning, the process , the tactics and
objection handling in negotiations
Desired outcome
You
will learn a number of NLP negotiation tips and tactics which can
easily be used to influence people in negotiations
NLP
process of moving potential customers down the purchase
funnel thus increasing the possibility of a sale taking
place
Desired
outcome
To
know and practice this process in the order to maximise success
|